Smooth transition of an existing team from a client referral

The Project

A referral from an existing happy tech client, this client of ours is a leading provider of specialty packaging solutions in Australasia, servicing both consumer and industrial sectors.

The Requirement / The Challenge
They started their operations in Australia and were soon established in New Zealand. And they are ready to go global, expanding their reach. As they focus on their growth, they would need a partner that would be able to handle the technical aspect of their IT service desk and tech support. They currently have a team in Manila but were not reliable enough to support the growth they need.

The Solution
Bringing together two expertise of Eastvantage, technology and customer support, came out naturally. The client had a pioneer team in a different facility, and they were transitioned smoothly to Eastvantage with the help of our HR team and our operations executives. We also took ownership for the hiring of the succeeding resource requisitions, employee contracts, and operations management — the team continues to grow and the client is able to focus on their expansion.

As Eastvantage built and strengthened the client’s dedicated tech support team, their customers were able to receive fast & reliable support. Eastvantage provides inspired solutions to outsourcing challenges. Click on the following links to find out more about our flexible Outsourcing SolutionsRange of Expertise, and Success Stories.