After-sales Support for an Airline & Hotel Booking Engine

Our client is one of Australia’s leading flight and hotel booking engines, offering the best price from over 300 airlines and 300,000 hotels worldwide. Eastvantage is its outsourced partner for its airline operations handling cancellations, name changes, and ticket issuance.

The Requirement / The Challenge
The client needed to set up a centre with a plug & play capability, while offering a competitive rate for a 24/7 operation. They also wanted a partner who can eventually transition into managed services, with the ability to provide exceptional numbers through operational support with minimal involvement from the Australia office.

The Solution
The client established a team of 5 associates and 1 team leader and has since grown to 4 teams with 27 members. Our associates are all experienced and knowledgeable in the airline industry, with technical skills in Sabre, Amadeus, GDS, Galileo and more. They also come with the soft skills necessary to best handle the nature of inquiries that the client receives.