The Requirement / The Challenge
The client has an existing Service Desk team hosted in another office within Manila. The plan is to transition the core team to Eastvantage while kickstarting a fresh team and downsizing the number in the other partner location. This needs to be done in a labor-compliant manner, with contractual sensitivity, while the growth needs to be achieved with better speed and quality compared to their current partner.
The Solution
- Alignment with the client on hiring requirements from Day 1 and establishment of headhunter team composed of technical recruiter, accounts, operations, IT and HR
- Close coordination between client and EV project management team
- Frequent touch points and alignment in screening and decision making
They started out with outsourcing only SDAs until they also trusted Eastvantage to hire highly-skilled engineers to support their continued growth. They are now 22 in the team and are still forecasted to grow in the coming years.
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