24/7 Customer Support for Email

“Eastvantage has excellent services. It has the structure and the right people to scale according to your business needs. They are not only a great outsourcing operations, I actually consider them as my colleagues more than business partners because of how closely we work together. They have a team of energetic and experienced top management who I felt very comfortable to rely a part of the operations with. I highly recommend Eastvantage to anyone looking to take advantage of the Asia market.”



Leason Chan
VP For Operations, Hextronik Ltd. (Hobbyking.com)

The Requirement / The Challenge
HobbyKing.com is the world’s largest online hobby retailer, and is a client that has grown vertically with Eastvantage. We provide HobbyKing.com with end-to-end customer support, handling email enquiries related to product support, relationship management, billing and refunds, and shipping updates.

The Solution
Our 24/7 Email Customer Support operations have the following in place:

  • Dedicated recruitment and continuous pooling of candidates
  • Assigned Team Leaders
  • Assigned Training Team and Product Specialists
  • Clearly defined KPIs and standard reporting formats
  • Dedicated Account Director


Company Name