The Requirement / The Challenge
HobbyKing.com is the world’s largest online hobby retailer, and is a client that has grown vertically with Eastvantage. We provide HobbyKing.com with end-to-end customer support, handling email enquiries related to product support, relationship management, billing and refunds, and shipping updates.
Our 24/7 Email Customer Support operations have the following in place:
- Dedicated recruitment and continuous pooling of candidates
- Assigned Team Leaders
- Assigned Training Team and Product Specialists
- Clearly defined KPIs and standard reporting formats
- Dedicated Account Director