Technical Support and Helpdesk Outsourcing

Technical Support and Helpdesk Outsourcing to The Philippines

Eastvantage provides multi-tiered IT Technical Support to companies requiring a team of Technical Support Representatives or Technical Engineers. Set up your system maintenance or IT Helpdesk outsourcing in the Philippines, through a remote team handling:

Troubleshooting
Tech-related queries
System and network maintenance
System set up and installation
New product support

Multi-channel technical support and flexible delivery models

Whether novices or experts, technology users often inevitably get stuck when their gadgets or software malfunction. This leads to frustration, stress, and notable downtime for businesses. Outsourcing your Technical Support Helpdesk enables you to increase service availability and handle peak volumes. As one of the many services under our CRM outsourcing, we can help you with that.

We provide level 1 to level 3 technical support through multiple channels including chat, email and call support, with the capability of handling 24/7 support if needed. Eastvantage also has multiple flexible delivery models to choose from so we can provide you tailor-fit solutions fit for your requirements.

Quality service from recruitment to operations management

Eastvantage’s technical recruiters hire qualified top talent so you can rest assured that knowledgeable specialists will be assisting your customers with technical support issues as they arise. Our proven recruiting and retention processes mean we can cost-effectively and quickly scale up and down to better absorb the impact of new product releases or seasonal fluctuations.

As part of our complete outsourcing services, each team receives dedicated account and operations management. The added value gets passed to your customers with the convenience of shorter wait times and the best quality service.