Customer support

Service solutions for your external customers or your internal team

Inspired customer support

Whether you are delegating very specific functions or outsourcing large pieces of support functionality, our seasoned customer service teams help you achieve your goals. We start with those end goals in mind, such as faster delivery, lower costs, bandwidth relief or expanded expertise in an area of business, and we work with you to design a solution that fits. Our metrics-based approach enables continuous improvement, delivering inspired results.
  • Enterprise Helpdesk
  • Product Assistance
  • Billing
  • Customer Helpdesk
  • Virtual Assistants
  • Chat
  • Email
  • Voice

4

reasons to outsource your customer support

1

Reduce the time and expense of having your team handle customer issues

2

Improve customer satisfaction with a consistent experience

3

Provide your customer with chat, email and voice options for service

4

Offer 24/7 service to your customers

4

reasons to outsource your customer support

1

Reduce the time and expense of having your team handle customer issues

2

Improve customer satisfaction with a consistent experience

3

Provide your customer with chat, email and voice options for service

4

Offer 24/7 service to your customers

Customer support + Technology support = Inspired results

To deliver the best customer experience, our solution can bring together expertise from multiple disciplines. For example, our deep tech support capabilities can substantially enhance our customer support function. Leveraging our experience, we know when to provide a training position, process designers, and technology experts to ensure that your customer or your team get the outcomes you seek, delivering inspired results.

Customer support

Service solutions for your team or your customer

Technology support

Technical assistance for your customer or team

Customer support

Service solutions for your team or your customer

Technology support

Technical assistance for your customer or team

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Case study

High-touch customer service for Australian marketplace

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Case study

Email support for a bespoke gifts e‑commerce shop in Australia

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Case study

On-demand personal assistant services

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Case study

Drill-down initiatives to improve performance

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Case study

Dedicated customer support team

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Case study

After-sales support for an airline and hotel booking engine

Our customer support software expertise

We can also recruit for other software proficiencies as needed

Aircall
Freshdesk
Gorgias
Help Scout
HelpDocs
Helpshift
Hiver
HubSpot Service Hub
Intercom
Jira Service Desk
LiveAgent
Olark
Salesforce Service Cloud
ServiceNow
Slack
SurveyMonkey
Zendesk
Zoho Desk
Aircall
Freshdesk
Gorgias
Help Scout
HelpDocs
Helpshift
Hiver
HubSpot Service Hub
Intercom
Jira Service Desk
LiveAgent
Olark
Salesforce Service Cloud
ServiceNow
Slack
SurveyMonkey
Zendesk
Zoho Desk